FAQ

Delivery/Pickups

Do you deliver product nationwide?
Yes, we can deliver your products to you anywhere in Nigeria

What is the delivery time interval after my product order?
Deliveries within Lagos will take between 1 to 3 days while delivery outside Lagos may take upto 3 to 7 days.

Do Surprise Package have delivery pickup centers?
Yes, Product Pick-Up is FREE of Delivery Charges
Our Pick-up Centre is Office 27 Opeyemi Plaza, Moshalashi B/Stop,
Egbeda-Idimu Road, Lagos.,

Also, you could specify a pick up point during product order.
Will I get a call before delivery?
Yes, our delivery personnel will schedule a call with you for your preferred time and location.  

Payment Method

How do I make payment?
Surprise Package has 3 modes of payments, these includes

Product Order

How do I search for products?
Click on the product tab on the menu bar, you will see the search bar located at the top in the product page, enter the product name to find your preferred products.

Click on the link to search for a product for purchase here http://www.surprisepackage.com.ng/shop/

How do I place an order for a product?
Please follow this simple steps

  1. Select your choice product then click on ADD TO CART, to add this product into your cart.
  2. Click on the ‘proceed to checkout’ tab to complete your order process
  3. You will need to ‘sign up’ to create an account if you are a new customer or ‘login into your account’ if you have an existing account with Surprise Package
  4. At checkout, fill  your personal details, shipping address and payment method
  5. Our Sales personnel will get in touch with you once your order has been completed
  6. If you require any assistance please contact us and  you are sure to get an immediate response from our sales team.

Can I order for a customized gift product?
Yes, you can specify and order for a customized product
Ensure to fill the special instruction on the checkout page
and we will make sure your details are taken into accounts

How can I track my ordered product?
Simply Login to your account
and fill the ‘Order Status’ form
you will immediately get a mail on your ‘Order Status’
or our representative will give you a call about your order.

Is my payment card identity safe?
We have ensured that all transactions on Surprise Package and cards identity are securely protected with the encrypted SSL interface, and also constantly under SiteLock’s protective surveillance , hence your payment’s details are protected and are not stored in any form in our database.

Can you get for me a product that is not currently found on Surprise Package?
Yes, we will get you your desired product and deliver respectively, however,you will need to fill the contact form and submit a description of your desired product item.

My Account

Do I need to have an account with Surprise package to make a Purchase?
No,  you just need to enter your email to continue on  the payment page, however you also have the option to create account with Surprise Package and enjoy all the benefits from us as stated here.

How do I create an Account on Surprise Package ?
Simply click on the get a FREE gift tab at the top of the page
link here – http://surprisepackage.com.ng/free-gift-registration/
enter your details accurately by filling the form
then hit the register” button to create your personal account.

Can I sell my products on Surprise Package website?
Yes, you can, simply login into your account and send your product to us using the ‘my product’ tab
We will review your products and a representative will get into touch with you immediately

General Questions

Can I partner with Surprise package?
Yes, partnership agreements can be established with us, simply contact us and a representative will get to you after a review of your proposal.

How can I get a Free Gift on Surprise package?
Simply create a free account via the get a Free Gift’ tab at the top of the page, fill your personal details accurately and you are sure to have your friends send you Birthday or Anniversary Presents as desired. 

Is Surprise Package Employing?
Yes, we are looking for vibrant, young and excited graduate to strengthen our existing personnel, applicants will be selected based on their dynamic intelligence to promote the Surprise package brand, application can be forwarded to career@surprisepackage.com.ng

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